Highest Customer Satisfaction Rating

24/7 Techies Net Promoter Score is among the highest in the world.

24/7 Techies uses the Net Promoter Score (NPS) to measure customer satisfaction and loyalty. TNS, the worlds largest customer research company, has independently verified 24/7 Techies NPS score. What we like about the NPS is that it is a uniform customer satisfaction metric that can be used to compare 24/7 Techies against other companies that measure NPS.

server
Small business specialist
Small business specialist
rackspace
McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams

Eric LaRochelle - CIO
Computer Concepts Inc.


Our company manages over 135 companies as an authorized Microsoft certified center and reseller here in Denver...

Gary D. Cooper, Director - Information Technology
Yukon, Oklahoma


You guys did everything I asked to be done. Everyone was polite and always ready to help if we had issues...

Craig Sabo, Sandy Cove Ministries
North East, MD


Windows Exchange Server 2003 is no longer supported by Microsoft and to find a company willing to give support...

Alex Bakht, RMFMS


It was outstanding experience. I have seen their website and I was hesitated to call them. I filled out support ticket. They called me in five minutes...

Tamara Mutter, Principal Creative Director
Markham, ON


Thank you very much for solving our e-mail issues on my computer so that I can get back to work and communicate with my clients!...

Stephen Roberts,
Dallas, TX


Jeff helped me today and I was very pleased with his attitude and ability. Payment was not the first concern and we directly started addressing the issue...

Keavin Milburn, Partner
Orange County, CA


The staff is totally qualified and up- to-date on everything we throw their way... they continue to impress me with their ability to take-on and complete tasks…

24/7 Techies Net Promoter Score

NPS

The table below shows the 2011 NPS survey results of large publicly quoted companies in the US.

NPS

More on NPS:

NPS is a customer loyalty metric developed by Bain & Company, Satmetrix and Fred Reichheld. It was introduced in a Harvard Business Review article in 2003. NPS is based on the fundamental perspective that every company's customers can be divided into three categories: Promoters, Passives, and Detractors. By asking one simple question — How likely is it that you would recommend [Company X] to a friend or colleague? — you can track these groups and get a clear measure of your company's performance through its customers' eyes. Each year Satmetrix calculates the NPS for large publicly quoted US companies.

Articles on NPS

HBR
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